Effective Date: 01 January 2026
These Terms and Conditions ("Terms") govern the provision of mobile café and bar services by Sip N Saddle ("we", "us", "our") to clients ("you", "your"). By booking our services, you agree to be bound by these Terms.
1. Booking and Confirmation
1.1 All bookings are subject to availability and must be made through our official booking channels (website form, email, or phone).
1.2 A booking is confirmed only when:
1.3 We reserve the right to decline any booking request at our discretion.
1.4 All booking details, including date, time, location, guest count, and services required, must be confirmed in writing.
2. Pricing and Quotes
2.1 All quotes are valid for 14 days from the date of issue unless otherwise stated.
2.2 Quotes are based on the information provided at the time of inquiry. Any changes to event details may result in price adjustments.
2.3 All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
2.4 Additional charges may apply for:
2.5 Our dry hire bar service pricing covers staff, equipment, setup, mixers, garnishes, and all non-alcoholic ingredients only.
2.6 Alcohol costs are additional and your responsibility. We can provide cost estimates but actual prices may vary based on retailer and product selection.
3. Payment Terms
3.1 A non-refundable deposit of 30% (the booking fee) of the total booking fee is required to secure your booking date.
3.2 The remaining balance is due 7 days prior to the event date.
3.3 Failure to pay the balance by the due date may result in cancellation of your booking and forfeiture of your deposit.
3.4 Payment can be made via bank transfer, credit card, or other agreed payment methods.
3.5 Any outstanding payments after the event must be settled within 7 days of invoice date.
4. Cancellations and Refunds
4.1 All cancellations must be made in writing (email).
4.2 Cancellation fees:
All cancellations must be submitted in writing via email. We recommend securing event insurance for added peace of mind.
4.3 The deposit (booking fee) is non-refundable in all circumstances.
4.4 We reserve the right to cancel or reschedule services due to circumstances beyond our control (severe weather, equipment failure, staff illness, etc.). In such cases, we will offer to reschedule or provide a full refund.
5. Event Changes
5.1 Changes to event details (date, time, location, guest numbers) must be notified in writing as soon as possible.
5.2 Changes made within [14] days of the event may not be possible and may incur additional fees.
5.3 Final guest numbers must be confirmed at least [7] days before the event. Significant increases may require additional charges.
5.4 Minor variations in guest numbers on the day (within 10%) will not affect pricing, but substantial changes may result in additional charges or limited service.
6. Venue Requirements and Access
6.1 You are responsible for ensuring:
6.2 We require access to the venue 60 - 90 minutes before service start time for setup.
6.3 If venue conditions are unsuitable or unsafe, we reserve the right to adjust setup or cancel service. No refund will be provided if cancellation is due to venue inadequacy not disclosed during booking.
7. Service Hours and Timing
7.1 Service will commence and conclude at the agreed times specified in the booking agreement.
7.2 Extensions to service hours requested on the day are subject to availability and will incur additional charges at our standard hourly rate.
7.3 Early conclusion of services at your request does not entitle you to a refund.
7.4 Setup and pack down times are not included in service hours.
8. Alcohol Supply (Client Responsibility)
8.1 Our bar service operates on a dry hire basis. You are responsible for purchasing and supplying all alcoholic beverages for your event.
8.2 We will provide a detailed beverage guide including recommended types, brands, and quantities based on your guest count and event details.
8.3 All alcohol must be supplied by you and available on-site at the time of setup. Delays in alcohol delivery may impact service commencement.
8.4 We are not responsible for the quality, quantity, or suitability of alcohol you provide.
8.5 Any unused alcohol remains your property. We do not provide refunds or credits for excess or insufficient alcohol supplied.
8.6 You must ensure all alcohol is purchased from a licensed retailer and complies with local liquor laws.
9. Responsible Service of Alcohol
9.1 All bar services comply with Australian liquor licensing laws and responsible service of alcohol (RSA) requirements.
9.2 We reserve the right to refuse service to any guest who:
9.3 You (the host) are responsible for ensuring guests comply with responsible drinking practices.
9.4 We will not serve alcohol to minors. Valid photo identification may be requested.
10. Client Responsibilities
10.1 You are responsible for:
10.2 You agree to indemnify us against any claims, damages, or losses arising from guest behavior or venue-related issues.
11. Our Responsibilities
11.1 We will:
11.2 We maintain public liability insurance of $20 million.
12. Weather and Force Majeure
12.1 Weather related cancellations will be assessed case by case.
For outdoor events, you are responsible for providing adequate weather protection for guests (marquee, undercover area) if required.
12.2 We are not liable for service disruptions caused by extreme weather conditions, but will work with you to implement contingency plans where possible.
12.3 We are not liable for failure to perform services due to circumstances beyond our control including but not limited to: natural disasters, strikes, government restrictions, pandemics, equipment failure from external causes, or other force majeure events.
12.4 In the event of cancellation due to force majeure, we will offer to reschedule or provide a refund of amounts paid, minus any non-recoverable costs already incurred.
13. Damage and Liability
13.1 You are liable for any damage to our equipment, vehicle, or property caused by you, your guests, or venue conditions.
13.2 We are not liable for any indirect, consequential, or special damages arising from our services.
13.3 Our total liability under these Terms is limited to the total amount paid for the services.
13.4 We are not responsible for items left unattended or lost at the event.
14. Menu and Service Variations
14.1 Menus are subject to change based on ingredient availability. We will provide suitable alternatives of equal or greater value if substitutions are necessary.
14.2 We reserve the right to make minor variations to our setup, equipment, or service delivery while maintaining the overall quality and standard agreed upon.
15. Photography and Marketing
15.1 We may take photographs and videos of our setup, products, and service at your event for marketing and promotional purposes.
15.2 By booking our services, you consent to us using images from your event on our website, social media, and marketing materials.
15.3 If you do not wish for images to be used, you must notify us in writing before the event.
15.4 We will not use images that prominently feature identifiable guests without permission.
16. Intellectual Property
16.1 All content on our website, marketing materials, and custom creations (including signature cocktail recipes) remain our intellectual property.
16.2 Custom menus or cocktails created for your event may be used by us for other events unless an exclusivity agreement is arranged.
17. Privacy
17.1 We collect and store personal information in accordance with Australian Privacy Laws.
17.2 Your information will be used solely for providing services, processing payments, and communications related to your booking.
17.3 We will not share your information with third parties except as required to provide services or comply with legal obligations.
18. Complaints and Disputes
18.1 Any complaints or concerns should be raised with us in writing within 7 days of your event.
18.2 We will investigate all complaints promptly and work toward a fair resolution.
18.3 If a dispute cannot be resolved directly, both parties agree to attempt mediation before pursuing legal action.
19. General Provisions
19.1 These Terms constitute the entire agreement between you and Sip N Saddle.
19.2 These Terms are governed by the laws of Queensland, Australia.
19.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
19.4 We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with the effective date.
19.5 Any notices must be sent in writing to the contact details provided on our website.
20. Acceptance
By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Contact Details:
Sip N Saddle
Email: sipnsaddle@gmail.com
Phone: 0478710961
Website: www.sipnsaddle.com.au
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